Enhanced Network Services Ltd
FAQs
FAQs
Here you will find frequently asked questions and answers which will hopefully answer your most general enquiries. Just click on the question to reveal the answer. However if you cannot find an answer to your question then please do not hesitate to email us using the link below and we will endeavour to answer your query in the most informative way within 24 hours.
Cannot find your answer? Click here
- Does our number or equipment need to be changed?
-
No, CPS(Carrier Pre Select) means that everything you have stays the same, apart from the monthly bills which are significantly reduced
- What happens if there is a fault?
-
There is a 24/7 service level agreement so all you need to do is call us and we will take care of the rest. Less frustration and less of your valuable time spent on the telephone.
- Will you always be cheaper than our existing carrier?
-
Our plan is to always remain competitive against all service providers. We continually monitor the environment to ensure that we provide competitive prices.
- Do we compromise on quality to get the cheaper calls & line rental?
-
You will receive high quality of service as all calls are routed using Cable & Wireless, who are a successful and reliable tier 1 carrier.
- How often will we be billed?
-
Once a month, all calls will be fully itemised and the bill is sent on line if required
- Is there any disruption to our system?
-
- Why should we transfer our services to ENS?
-
There are many reasons for utilising ENS as a service provider, here are just a few:
• Our billing system is completely bespoke to your needs. Analysis can be viewed in ‘Real Time’ 24 hours a day. (Industry standard for ‘Real Time’ is 15 minutes, but at ENS ‘Real Time’ is within 15 seconds)
• ENS is the only Service Provider in the UK that will pay compensation to Clients after minute 4 of any downtime (£150 per minute). Such is our confidence in our Network and Services to run fault free, 24/7. You may be aware that other Service Providers only compensate after 61 minutes of downtime.
• We review your existing rates after the first quarter to ensure that we work together for mutual benefit.
• Our aim is to build strong working relationships with our clients. We are passionate about customer care and take pride in looking after our clients.
- Do I keep my telephone numbers?
-
Yes, the only change is the significant discount on your line rental and call charges.
- What happens if there is a service issue?
-
The line is maintained by Cable and Wireless so you have the same high levels of service. For any issue, you contact us and have peace of mind that we resolve any issues.
- How can you offer this service?
-
Our strong working relationship with Cable and Wireless enables us to pass the benefits of buying power to our customers.
- What would happen if I receive my first bill and ENS has not provided the discounts they promise?
-
ENS offer a full money back guarantee, such is our confidence that we deliver what we say we will.
- How do we switch over to ENS?
-
Easy! You simply fill out our 1 page order form if it’s for outbound services. Once we have this information ENS can perform a seamless migration of your CLI (telephone number) over to our preferred Tier 1 provider, Cable & Wireless.
The process for inbound services is just as easy once we know what your business requires!! - It all sounds great but I want a second opinion?!
-
No problems at all!! ..... We have some very large satisfied Clients that we would be happy to provide as client referrals. So don’t just take my word for it!
